Webronic primarily provides digital technology services and software solutions. This policy addresses the physical delivery of materials (hardware, media, docs) and the exchange of services where applicable.
Software & Code
Secure repositories (GitHub/GitLab)
Docs & Reports
Email or secure cloud platforms
Delivery Time
Immediate to 48 hours post-milestone
Charges
Zero shipping fees for electronic delivery
| Item Type | Method | Timeline |
|---|---|---|
| Contracts & Legal | Courier / Speed Post | 3-5 Business Days |
| Hardware / Equipment | Courier with Tracking | 5-7 Business Days |
| Training Materials | Standard Post | 5-7 Business Days |
| Region | Timeline |
|---|---|
| Metro Cities (India) | 3-5 Business Days |
| Tier 2/3 Cities | 5-7 Business Days |
| Remote Areas | 7-10 Business Days |
| International | 10-20 Business Days |
If a delivery attempt fails, the courier will typically attempt redelivery 2-3 times. If unresolved, the package returns to our facility.
Document damage with photos and contact us within 24 hours.
contact@webronic.com
Investigation takes 7-14 days. We arrange replacements at no cost once verified.
Window: 7 Days from Delivery
Digital services are exchangeable via tier adjustments or technology switches within the project scope.
Submit written requests via contact@webronic.com. We assess impacts on cost and timeline before providing a formal change order.
For international contracts, the recipient is responsible for all customs duties, taxes, and clearance fees.
Express Delivery
Available for urgent shipments at additional cost. Reduces typical timeline by 2-3 business days.
Protective Packaging
Extra protective layers available for fragile equipment. Discrete packaging provided upon request.
If a shipment remains unclaimed, we will contact you to arrange delivery. After **30 days**, the shipment may be disposed of or recycled.
Webronic is not liable for delays caused by natural disasters, strikes, government actions, pandemics, or civil unrest. We will provide alternative arrangements where possible during such disruptions.
We may update this Shipping and Exchange Policy periodically. Changes will be posted on our website with a revised "Last Updated" date.
For all shipping, delivery, and exchange-related inquiries, reach our support team.