Shipping & Exchange
1. Policy Overview
Webronic primarily provides digital technology services and software solutions. This policy addresses the physical delivery of materials (hardware, media, docs) and the exchange of services where applicable.
2. Digital Deliverables
Software & Code
Secure repositories (GitHub/GitLab)
Docs & Reports
Email or secure cloud platforms
Delivery Time
Immediate to 48 hours post-milestone
Charges
Zero shipping fees for electronic delivery
3. Physical Deliveries
| Item Type | Method | Timeline |
|---|---|---|
| Contracts & Legal | Courier / Speed Post | 3-5 Business Days |
| Hardware / Equipment | Courier with Tracking | 5-7 Business Days |
| Training Materials | Standard Post | 5-7 Business Days |
4. Delivery Timeline & Tracking
| Region | Timeline |
|---|---|
| Metro Cities (India) | 3-5 Business Days |
| Tier 2/3 Cities | 5-7 Business Days |
| Remote Areas | 7-10 Business Days |
| International | 10-20 Business Days |
5. Failed Delivery & Non-Delivery
If a delivery attempt fails, the courier will typically attempt redelivery 2-3 times. If unresolved, the package returns to our facility.
6. Damaged or Lost Shipments
Arrival Damage
Document damage with photos and contact us within 24 hours.
support@webronic.com
Lost in Transit
Investigation takes 7-14 days. We arrange replacements at no cost once verified.
7. Exchange Policy
Eligibility
- Defective Hardware
- Wrong Items Shipped
- Damage during transit
Window: 7 Days from Delivery
Digital services are exchangeable via tier adjustments or technology switches within the project scope.
8. Service Exchange & Modifications
8.1 Service Scope Changes
- Service Tier Adjustments
- Technology Switching
- Timeline adjustments
- Resource changes
8.2 Modification Process
Submit written requests via support@webronic.com. We assess impacts on cost and timeline before providing a formal change order.
9. International Shipments
For international contracts, the recipient is responsible for all customs duties, taxes, and clearance fees.
10. Special Handling Requests
Express Delivery
Available for urgent shipments at additional cost. Reduces typical timeline by 2-3 business days.
Protective Packaging
Extra protective layers available for fragile equipment. Discrete packaging provided upon request.
11. Unclaimed Shipments
If a shipment remains unclaimed, we will contact you to arrange delivery. After **30 days**, the shipment may be disposed of or recycled.
12. Force Majeure
Webronic is not liable for delays caused by natural disasters, strikes, government actions, pandemics, or civil unrest. We will provide alternative arrangements where possible during such disruptions.
13. Policy Updates
We may update this Shipping and Exchange Policy periodically. Changes will be posted on our website with a revised "Last Updated" date.
Need Assistance?
For all shipping, delivery, and exchange-related inquiries, reach our support team.
Include order reference in all communications.