This policy outlines the terms and conditions for cancellation and refunds of services provided by Webronic Industries Private Limited. Please read this carefully before engagement.
| Service Type | Description | Cancellation Terms |
|---|---|---|
| Project-Based | Custom software, implementation | Milestone-based |
| Recurring Services | Monthly maintenance, subs | 30 days written notice |
| Consulting | Advisory, Professional training | 48 hours notice |
3.2 Recurring
Service continues until the end of the paid billing period. No partial refunds.
3.3 Fixed-Fee
Full refund minus 10% processing fee before work begins.
Calculation Logic
Refund = Total Paid - (Work Done + Costs + Fee)Review Period
5-10 Days
Assessment
Processing
15 Days
Fund dispatch
Bank Credit
5-7 Days
Bank processing
Contact contact@webronic.com within 3 days. Options include fixes or partial refunds.
Email contact@webronic.com with "ESCALATION". Response within 5 business days.
In cases of natural disasters or pandemics, service timelines may be extended. Refunds are discretionary.
If cancellation is due to client breach, no refund will be provided and we reserve the right to claim damages.
Want to modify instead of cancel? Submit a written request. Existing payments may be adjusted toward the new scope.
We may cancel if requests are outside expertise or involve legal compliance issues.
Specific service agreements may include terms that take precedence over this policy.
User Data
30-day grace period for retrieval after which data is destroyed.
Work Product
Rights determined based on payments received. Proprietary tools remain Webronic IP.
For formal refund requests, please reach our accounts department.